Temporary Grassroots Partner Liaison with Destination: Home

San Jose, California, United States | Full-time

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A note on the current state of our work environment: Destination: Home is open and staff are considered essential workers.  We adhere to all of Santa Clara County’s public health guidelines and regulations. Staff currently have the option to both work virtually and/or in the office. The office space is newly renovated and allows plenty of space for social distancing, and there are notices posted throughout about health and safety protocols, and Personal protective Equipment (PPE) is made available. Any changes to virtual or in person work policies will be based on local and state/federal guidance and will be communicated in advance.

COMPANY OVERVIEW

Destination: Home, a 501(c)3 supporting organization of Silicon Valley Community Foundation is a public-private partnership serving as the backbone organization for collective impact strategies to end and prevent homelessness in Santa Clara County. Destination: Home drives and aligns resources to create permanent housing and sustainable support systems built for the long term. The organization is improving how systems work together to end homelessness, as well as protect individuals and families at risk of becoming homeless.

JOB SUMMARY

Reporting to the Senior Initiatives Officer, the Grassroots Partner Liaison will support grantees (“Partners”) to implement the COVID-19 Rental Assistance Program.  Please note that this is a temporary opportunity currently projected to end December, 2021.  

RESPONSIBILITIES

  • Assist with complex, non-standard household situations and corresponding application requirements
  • Follow-up to ensure corrections to applications and completion of applications 
  • Ensure accurate understanding of program and financial reporting requirements via phone, email, and in-person (occasional) consultations
  • Confirm application details on Homeless Management Information System (HMIS) or other necessary database and reconcile as necessary
  • Compile additional support resources for landlords and households seeking help
  • Compile and provide analysis of program reports submitted by Partners
  • Coordinate and track the grantee support ticketing and/or email box, including tracking responses and status of requests, responding to requests for support, and routing inquiries appropriately to other Destination: Home and partner staff for support or escalation
  • Other related duties as assigned.

QUALIFICATIONS

  • Associate’s Degree or above preferred
  • Advanced critical thinking and problem-solving abilities
  • Excellent written and spoken communication skills
  • Responsiveness to needs of colleagues and partners
  • Capability to quickly comprehend and contextualize complex systems and programs, combined with ability and interest to get into the weeds; solution-oriented
  • Ability to analyze, compile and present information
  • Interest or experience in housing counseling
  • Proficient in Google Suite and experience using databases

PREFERRED QUALIFICATIONS

  • HMIS experience and access
  • Spanish and/or Vietnamese language ability
  • Rental assistance and/or case management experience
  • Seek new and creative ways to accomplish work and mission.
  • Lived Experience with homelessness or housing instability 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear.  The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work performed by the incumbent in this position.  They are not intended to be an exhaustive list of all responsibilities, duties and skills.

EQUAL EMPLOYMENT OPPORTUNITY AND INCLUSION

Silicon Valley Community Foundation has a deep commitment to diversity, equity, inclusion and equal opportunity.  We are committed to building a team that is representative of our community.

SVCF is an equal opportunity employer.  Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, political affiliation, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

SVCF is committed to the full inclusion of all qualified individuals.  As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.  If reasonable accommodation is needed to participate in the job application or interview process and to perform essential job functions, of employment, please contact humanresources@siliconvalleycf.org.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format and/or using specialized equipment.